You have the right to control your personal information. This page explains what data EPIC Services Group holds about you, what your rights are under Australian privacy law, and exactly how to request that your data be deleted.
Last updated: 2 March 2026
What Information We Hold
When you interact with EPIC Services Group — through our website, events, training programs, or communications — we may collect and hold the following types of personal information:
- Contact details — name, email address, phone number
- Professional details — company name, role, and industry sector (if provided)
- Form submissions — enquiries, event registrations, quiz responses, and resource requests submitted via our website
- Email marketing data — subscription status, open and click history within our Zoho Campaigns email lists
- CRM records — notes and communications history stored in Zoho CRM if you are a client, prospect, or event attendee
- Website usage data — anonymised analytics collected via Google Analytics (GA4), including pages visited, session duration, and device type
- Payment records — transaction data if you have purchased a service or program (held by our payment processor and required by law)
We do not sell your data to third parties.
Your Privacy Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs), you have the right to:
- Know what personal information we hold about you
- Access a copy of your personal information
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal retention obligations)
- Withdraw consent to receiving marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your rights have been breached
If you are located in the European Union or United Kingdom, you also have rights under the GDPR / UK GDPR, including the right to data portability. Contact us using the details at the bottom of this page.
How to Request Deletion of Your Data
The process is straightforward. Follow these steps:
Email hello@epicservices.group with the subject line: Data Deletion Request
Provide your full name and the email address associated with your records. If you signed up under a different email address, include that too. This helps us locate your data accurately.
We will acknowledge your request within 2 business days and may ask for verification of identity before proceeding.
Where permitted by law, your personal data will be deleted from our systems within 30 calendar days of verification. We will confirm in writing when this is done.
What We Can and Cannot Delete
We will delete all personal data we are legally permitted to remove. Some records must be retained under Australian law regardless of your request. The table below sets this out clearly.
| Data Type | Deletion | Reason |
|---|---|---|
| Contact form submissions and enquiry records | Can delete | No legal requirement to retain after resolution |
| Email marketing subscription and history | Can delete | Unsubscribe and purge from Zoho Campaigns |
| CRM contact and communications records | Can delete | Removed from Zoho CRM upon verified request |
| Event registration details | Can delete | Removed after the event’s retention window closes |
| Financial and invoicing records | Cannot delete | Required under the Corporations Act 2001 and ATO obligations (minimum 7 years) |
| Records relevant to an active legal matter or complaint | Cannot delete | Must be retained until the matter is resolved |
| Anonymised, non-identifiable analytics data | Cannot delete | Does not constitute personal information once anonymised |
If any data cannot be deleted, we will tell you why and for how long it must be retained.
Just Want to Unsubscribe?
If you only want to stop receiving emails from us, the quickest way is to click the Unsubscribe link at the bottom of any email we have sent you. This removes you from our mailing list immediately without a formal deletion request.
Response Timelines
- Acknowledgement: within 2 business days
- Identity verification (if required): completed within 5 business days of your response
- Deletion completed: within 30 calendar days of verification
- Written confirmation: sent to your nominated email address upon completion
If your request is complex or involves a large volume of data, we may extend this period by up to an additional 30 days. We will notify you if this applies.
Ready to Submit a Request?
Email us directly — we aim to make this process as straightforward as possible.
Subject line: Data Deletion Request
For general enquiries about how we handle your data, see our Privacy Policy. To lodge a complaint with the Australian privacy regulator, visit oaic.gov.au.