Privacy Policy

Privacy Policy for Epic Services Group

Last Updated: July 3, 2025

At Epic Services Group (“we,” “us,” “our,” or the “Company“), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.epicservices.group (the “Site“), use our services, or interact with us through various channels.

By using our Site or services, you consent to the practices described in this policy. If you do not agree, please do not access or use our Site or services.

1. Information We Collect

We may collect the following types of information:

A. Personal Information You Provide

When you interact with our Site or services (e.g., filling out forms, subscribing to newsletters, creating accounts, or contacting us), we may collect:

Contact Information:
- Name (first and last)
- Email address
- Phone number
- Mailing address
- Company name and job title
Account Information:
- Username and password
- Profile information
- Preferences and settings
Business Information:
- Industry and company size
- Business requirements and interests
- Project details and specifications
Communication Data:
- Messages sent through contact forms
- Email correspondence
- Chat logs and support tickets
- Feedback and survey responses
Financial Information:
- Payment card details (processed by secure third-party processors)
- Billing addresses
- Transaction history

B. Automatically Collected Information

When you visit our Site, we may automatically collect:

Device and Browser Information:
- IP address and location data
- Browser type, version, and language
- Operating system and device type
- Screen resolution and display settings
Usage Data:
- Pages visited and time spent
- Click paths and navigation patterns
- Search queries and interactions
- Referring and exit pages
- Date and time of visits
Technical Data:
- Cookies and tracking technologies
- Session identifiers
- Log files and server data
- Error reports and diagnostic information

C. Information from Third Parties

We may receive data from:

Business Partners: Information shared through joint ventures or partnerships
Analytics Providers: Data from Google Analytics, social media platforms, and other tracking services
Social Media Platforms: If you interact with us through social channels or use social login features
Data Brokers: Publicly available business information for B2B purposes
Marketing Partners: Information from advertising networks and affiliate programs

2. How We Use Your Information

We use the collected information for the following purposes:

A. Service Provision and Support

Provide and maintain our services
Process transactions and manage accounts
Respond to inquiries and provide customer support
Deliver requested information and resources
Facilitate communication between users

B. Site Improvement and Development

Analyze user behavior and preferences
Improve Site functionality and user experience
Develop new features and services
Conduct A/B testing and optimization
Monitor and analyze Site performance

C. Marketing and Communications

Send promotional emails and newsletters (with consent)
Provide personalized content and recommendations
Conduct market research and surveys
Announce new products, services, or updates
Manage loyalty programs and rewards

D. Business Operations

Process payments and manage billing
Maintain records and generate reports
Conduct internal research and analytics
Manage vendor and partner relationships
Ensure compliance with legal obligations

E. Security and Legal Compliance

Prevent fraud and unauthorized access
Protect against security threats
Investigate and respond to legal requests
Enforce our terms of service
Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share it in the following circumstances:

A. Service Providers and Vendors

We may share information with trusted third parties who assist us in:

Website hosting and maintenance
Payment processing
Email marketing and communication
Analytics and tracking services
Customer relationship management
Technical support and development

B. Business Partners

Joint venture partners for collaborative services
Affiliate program participants
Integration partners for enhanced functionality
Referral program participants

C. Legal and Regulatory Requirements

Government agencies and law enforcement (when required by law)
Courts and legal authorities (in response to subpoenas or court orders)
Regulatory bodies (for compliance purposes)
Legal counsel and professional advisors

D. Business Transfers

Potential buyers or investors (in case of merger, acquisition, or sale)
Successors in interest (in case of business restructuring)
Bankruptcy trustees (if applicable)

E. Consent-Based Sharing

Third parties you explicitly consent to share information with
Social media platforms (when you choose to share or connect)
Survey and research partners (with your permission)

All third parties we work with must adhere to strict confidentiality agreements and data protection standards.

4. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device to enhance website functionality and user experience.

Types of Cookies We Use

Essential Cookies – Necessary for Site operation, including:

Session management
Security features
Basic functionality
Shopping cart persistence

Analytics Cookies – Help us understand user behavior:

Google Analytics
Traffic analysis tools
Performance monitoring
User journey tracking

Marketing Cookies – Used for personalized advertising:

Targeted ad delivery
Social media integration
Retargeting campaigns
Conversion tracking

Functional Cookies – Enhance user experience:

Language preferences
Display settings
Personalization features
User interface customization

Managing Cookies

You can disable or delete cookies via your browser settings. However, some Site features may not work properly without certain cookies. Most browsers allow you to:

Block all cookies
Accept only first-party cookies
Delete existing cookies
Receive notifications before cookies are set

Do Not Track Signals

We currently do not respond to Do Not Track (DNT) signals, as there is no universal standard for how to interpret these signals.

5. Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards

Encryption (SSL/TLS) for data transmission
Secure servers and firewalls
Access controls and authentication
Regular security updates and patches
Intrusion detection and monitoring

Administrative Safeguards

Employee training on data protection
Background checks for staff with data access
Regular security audits and assessments
Incident response procedures
Data retention policies

Physical Safeguards

Secure data centers with restricted access
Environmental controls for equipment protection
Backup and disaster recovery procedures

However, no online system is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. You use our Site at your own risk.

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

Account Information: Until account deletion or 7 years after last activity
Transaction Records: 7 years for tax and legal compliance
Marketing Data: Until you opt-out or 3 years of inactivity
Analytics Data: Aggregated data may be retained indefinitely
Legal Requirements: As required by applicable laws

You may request deletion of your data at any time, subject to legal and business requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

General Rights

Access: Request a copy of your personal data
Correction: Update or correct inaccurate information
Deletion: Request removal of your personal data
Portability: Receive your data in a structured, machine-readable format
Opt-out: Unsubscribe from marketing communications

Regional Rights

EU/UK Residents (GDPR):

Right to object to processing
Right to restrict processing
Right to data portability
Right to lodge complaints with supervisory authorities

California Residents (CCPA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale of personal information
Right to non-discrimination for exercising privacy rights

Canada Residents (PIPEDA):

Right to access personal information
Right to correct inaccuracies
Right to file complaints with privacy commissioners

To exercise these rights, contact us at [Your Contact Email] or use our privacy request form.

8. International Data Transfers

We may transfer your information to countries outside your residence, including the United States. We ensure adequate protection through:

Standard contractual clauses
Adequacy decisions by relevant authorities
Privacy Shield frameworks (where applicable)
Binding corporate rules

9. Third-Party Links and Services

Our Site may contain links to external websites and integrated third-party services. We do not control their privacy practices, so please review their policies separately. Third-party services may include:

Social media platforms
Payment processors
Analytics providers
Marketing tools
Customer support systems

10. Children’s Privacy

Our Site is not intended for children under 13 (or 16 in the EU). We do not knowingly collect their data. If we become aware of such collection, we will delete it immediately and notify parents/guardians when required by law.

Parents and guardians should monitor their children’s online activities and educate them about providing personal information online.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You can request information about the categories and specific pieces of personal information we collect, use, disclose, and sell.

Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

Right to Opt-Out

You can opt-out of the sale of your personal information (though we do not currently sell personal information).

Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date will reflect any modifications. Material changes will be communicated through: